SHIPPING AND RETURNS
SHIPPING POLICY
RETURN & EXCHANGE POLICY
All products including the impression kit are sent via Australia Post. You should receive your impression kit within 7 business days. Once your impression kit arrives you will find a prepaid return satchel inside. This will provide means for you to return your impression to our laboratory.
Once your product has been manfactured in the lab your product will be despatched according to the delivery level you selected at checkout
Standard shipping can take up to 6 business days
Express shipping should take 1 to 2 business days depending upon time of lodgement and destination point
Spartan Guards products are covered by a 1 year (12 months) limited warranty that covers against manufacturing faults and defects. It does not cover loss, improper use, accidental damage or products that have been chewed through. Night guards in particular are designed to withstand grinding force of the teeth but will eventually require replacing. If you find your night guard is wearing out quicker than anticipated you may need to order a thicker option. When placing an order with us you accept that your product decision is your own individual choice and that Spartan Guards will have no liability to you whatsoever.
​
We operate a 14 day Money Back Guarantee and will provide a refund (at our descretion) up to the full amount of the cost of the product. This does not include associated postage costs. To qualify for the Money Back Guarantee you must inform us within the 14 day period that you are not happy with your purchase. If an exchange can not be arranged we will issue you with a refund upon receipt of your unwanted product to our laboratory.